Monthly Archives

September 2014

ALIBABA: ONLY WHEN THERE IS TRUST CAN YOU SURVIVE

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The listing of the Chinese company, Alibaba, on the New York Stock Exchange, has grabbed the imaginations and also criticisms of investors and detractors in recent days. But what grabbed me most was the interview given by Jack Ma, the CEO of Ali Baba, to Fox News at the launch: https://www.youtube.com/watch?v=1f_2SmDkEhY Jack Ma’s central theme, again and again, was trust. And as we all know, Honour is the foundation of trust:  Honour the customer, honour the employees, honour the shareholders – and evoke their trust in return! [wpvideo zAmSpaNH]

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How do Expensive Cities Survive?

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I had the opportunity to speak at the stars Symposium for Leaders of the Next Generation at Stein am Rhein, a little medieval city in Switzerland, on challenges and choices for future leaders. Before getting to Stein am Rhein, I had the opportunity to walk through “old Zurich” – the older, historic part of the city of Zurich, where there are many narrow, cobblestoned passageways lined with small, exclusive, specialized shops that sell items that are not cheap – certainly not cheap by Singapore standards. How could these shops possibly succeed and survive? The answer is not hard to find….

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Honour on the Train

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Following the Susan Long interview published in the Sunday Times on 31 August 2014 which included the point that I ride the MRT every day to work, and also that I stop one station away from my office to walk to work as part of my daily exercise, several people have commended me for setting a good example in taking the MRT.  But others have remarked that since I have a car, I should not take the MRT as I am adding to the crowdedness.  What this shows simply is that there is no way to please everyone, no matter…

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PRIMARY SCHOOL CHILD CHEATS TAXI DRIVER!

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    My taxi driver friend was lamenting about passengers cheating taxi drivers. He shared of passengers reaching their destination, saying they did not have enough money to pay the fare, and asking the taxi driver to wait while they went on to get the money to pay, but never returning. He was especially grieved about being cheated by a primary school kid – he grieved for the boy, not for himself.  The boy had hopped into his taxi and asked, so politely: “Uncle, do you take payment by cash card?” as meaning, whether he could accept payment for the…

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